How does the
UBC Call Centre work?
The call centre operates within the Annual Giving unit, which is a team in UBC’s Development and Alumni Engagement office that focuses on soliciting small donations from many people, and growing the donor base for the university. Donors are mostly UBC alumni, parents of current students, and friends of the university. Most of our donations come through the mail, by email, or over the phone. Student fundraisers speak with alumni and ask for donations over the phone, using a computerized system that keeps records and automatically dials calls. Student fundraisers raise funds for faculties, schools, and departments across UBC – including UBC Okanagan. The money we raise is directed to specific funds within each faculty that directly support student scholarships and bursaries, lab equipment, facility upgrades, libraries, athletics, and other priority areas. Last year, the UBC Development & Alumni Engagement Office raised $200 million for the University. For its part, Annual Giving has an annual goal of $5 million, and student fundraisers are responsible for raising $1 million of this goal. Most gifts that come through the call centre range from a hundred dollars to several thousand dollars.