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Have a question? You can search our FAQs by using the search box below, or by navigating using the categories on the left. If you still can’t find what you need, feel free to get in touch.

FAQ Categories

33 questions

    Giving
    FAQ's
  • 01

    I want to make a donation to one of the projects I saw on the Donor Lounge / that I heard about through your newsletter / that a friend mentioned. How can I do that?

    Thank you so much! Your support is greatly appreciated. You can donate online right away using this link: give.ubc.ca/donate. Simply click "Other" at the top of the page & tell us the name of the project. We'll call you back if we need more clarification. Alternatively, you can give us a call at 604-827-4111 and speak to someone directly.

  • 02

    I established an award / fund at UBC, but I can't remember the name of my contact there, and I want to donate more. Can you help me find the right person?

    Absolutely! Please email us at donor.relations@ubc.ca with your full name and address (for identification purposes) along with the name of the fund you established, and we will connect you with the right person to manage your new donation.

  • 03

    I'd like to talk to someone about the last donation I made to UBC. Who can help me?

    We can! Please email your question to info@give.ubc.ca or give us a call at 604-827-4111 and speak to someone directly. We will do our best to get an answer for you.

  • 04

    I want to donate to a specific fund, but I can't find it in the drop down list. Can someone help me find it?

    We'd be happy to! You can donate online right away using this link: give.ubc.ca/donate. Simply click "Other" at the top of the page & tell us the name of the project. We'll call you back if we need more clarification. Alternatively, give us a call at 604-827-4111 and speak to someone directly. Thank you for your support!

  • 05

    How much is in this particular fund? Who are award recipients for this year?

    That's something we'll have to look up! Please email us at donor.relations@ubc.ca with your name and address (so we can identify you) as well as the name of the fund, and we'll get back to you. Due to privacy legislation, we are not able to disclose amounts for certain funds and recipients for certain types of student awards.

  • 06

    I donated to an In Memoriam page, but my name does not appear on the list of donors. How can I have that updated?

    It can take a few hours to register names on our system. If it doesn't appear in 24 hours, please email info@give.ubc.ca with the name as you would like it to appear on the list of donors, and we will look into it for you.

  • 07

    I made a donation in the past, and would love to hear more about the impact it's having. Can you let me know?

    Yes! Please email donor.relations@ubc.ca, with your name and the fund you donated towards, and we will look into that for you.

  • 08

    I can't find what I want to ask here. Is there someone I can contact?

    Yes. Please email your question to info@give.ubc.ca or give us a call at 604-827-4111, and we will do our best to assist you.

    In memoriam giving
    FAQ's
  • 01

    Why use In Memoriam UBC?

    An In Memoriam page enables friends and family to share memories of a loved one, and to create a legacy for them by inviting donations in their memory. In Memoriam UBC also provides a space to share messages, memories, and photos.

  • 02

    Are pages personalized?

    Yes. Each page includes a profile picture chosen by family and/or friends, a written tribute to the person’s life and their connection to UBC, personal messages from family and other site visitors, and a banner image that can be personalized from five options.

  • 03

    Can I post additional photos or videos to the online page?

    Yes, friends and family can post memories directly to their loved one’s page by clicking the “Add your memory” button.

  • 04

    Will my donation be made public?

    Preferred names will be listed on the donor scroll. If you prefer not to be listed, please choose the “I do not wish my name to be displayed on the donor scroll” checkbox. If you prefer to make an offline gift, please contact us at 604.827.4111 or toll-free in North America 1.877.717.GIVE.

  • 05

    Will I receive a tax receipt for my donation?

    All donations will receive a tax receipt in accordance with the rules of the Canada Revenue Agency.

  • 06

    Can I donate offline?

    Yes, if you prefer to make an offline gift, please contact us at 604.827.4111 or toll-free in North America 1.877.717.GIVE. Alternatively, you can mail a cheque payable to “University of British Columbia” and send to UBC Annual Giving, 500 – 5950 University Blvd, Vancouver, BC V6T 1Z3 (please indicate on the cheque or in an accompanying note, who the donation is in memory of).

  • 07

    I can’t find the In Memoriam page I’m looking for. What should I do?

    These pages are at the discretion of the family and loved ones, so not all UBC memorial funds have an In Memoriam page associated with them. Please contact us through our contact form, or call us at 604.827.4111 and we can help find what you are looking for.

  • 08

    How do I set up an In Memoriam page?

    Please contact us through our contact form, or call us at 604.827.4111 and we can help you through the process.

  • 09

    I donated to an In Memoriam page, but my name does not appear on the list of donors. How can I have that updated?

    Yes, if you prefer to make an offline gift, please contact us at 604.827.4111 or toll-free in North America 1.877.717.GIVE. Alternatively, you can mail a cheque payable to “University of British Columbia” and send to UBC Annual Giving, 500 – 5950 University Blvd, Vancouver, BC V6T 1Z3 (please indicate on the cheque or in an accompanying note, who the donation is in memory of).

    Events
    FAQ's
  • 01

    I was invited to an event, but I lost the invitation, and I wanted to go. Can you help me?

    Certainly. Please email us at donor.relations@ubc.ca with your name and the name of the event (or as many details as you can remember!) and we will forward the details to you.

  • 02

    I'm coming to UBC for an event and I lost the details on when and where it is. Can you direct me?

    We'd love to! Please email us at donor.relations@ubc.ca with your name and the name of the event (or as many details as you can remember!) and we will forward the details to you.

  • 03

    I came to an event at UBC, and was hoping to see the pictures / listen to the podcast / see the video shown there again. Can you share them with me?

    Sure can! If an event had photos or items to share, we will post them online. If you email us at donor.relations@ubc.ca with the name and date of the event, we will direct you to them.

  • 04

    I can't find what I want to ask here. Is there someone I can contact?

    Yes. Please email your question to info@give.ubc.ca or give us a call at 604-827-4111, and we will do our best to assist you.

    Tax Receipt
    FAQ's
  • 01

    I didn't receive a tax receipt. How can I get another copy?

    We would be happy to issue a duplicate receipt to you. Please email info@give.ubc.ca with your full name and address (for identification purposes), and we will re-issue your receipt to you.

  • 02

    The wrong name is on my tax receipt. How can I get this corrected?

    We can help with that! Please email info@give.ubc.ca with the tax receipt number, your correct full name and address (for identification purposes) as well as the name the tax receipt was issued in, and we will contact you about the receipt.

  • 03

    The wrong fund name appears on my receipt. How do I get that corrected?

    We can make that adjustment for you. Please email info@give.ubc.ca with the tax receipt number, your full name and address (for identification purposes), as well as the fund on your tax receipt and the fund you wished to donate to, and we'll be in touch about the change.

  • 04

    I made an online donation with my credit card on behalf of my aunt. I entered her name on the form but the tax receipt has my name as the donor? Why is that? Can I have it changed?

    Under Canadian law, we can only issue the tax receipt to the person who provided the funds. Please give us a call at 604-827-4111 if you would like to discuss the matter.

  • 05

    I donated with an American credit card, why does my receipt show it is in Canadian dollars?

    As a Canadian university, we process donations in Canadian dollars. Gifts received are automatically converted by our financial institution. Unfortunately, we can't re-route your donation at this point. If you are a UBC alumnus, you may be able to use your Canadian dollar tax receipt for your US tax return. For more information, check with your accountant or local tax office. For future gifts, if you need a receipt in US dollars, our American Foundation will gladly accept and process your gift. The American Foundation contact information can be found here. (LINK)

  • 06

    I can't find what I want to ask here. Is there someone I can contact?

    Yes. Please email your question to info@give.ubc.ca or give us a call at 604-827-4111, and we will do our best to assist you.

    Contact Information
    FAQ's
  • 01

    I'd like to update my contact information. How do I do that?

    Please go here (ADD LINK) and you will find a form that you can use to update your contact information.

  • 02

    How do I change my communications preferences?

    We would be happy to help with that. Please email donor.relations@ubc.ca with your full name and address (for identification purposes) and we can help you make sure you only get the communications from UBC that you want to see.

  • 03

    A family member of mine has passed / has moved to a care facility. How can I remove them from your contact lists?

    We can handle that for you. Please email donor.relations@ubc.ca with your relation's full name and most recent mailable address (for identification purposes), and we will ensure they are removed from our lists.

  • 04

    I can't find what I want to ask here. Is there someone I can contact?

    Yes. Please email your question to info@give.ubc.ca or give us a call at 604-827-4111, and we will do our best to assist you.

    Gift and Estate
    FAQ's
  • 01

    How do I leave UBC in my will? Give a gift of shares?

    We have a team of people who specialize in this area and can share with you the many ways you can give to UBC through your estate. Their contact information is here. (LINK)

  • 02

    I can't find what I want to ask here. Is there someone I can contact?

    Yes. Please email your question to info@give.ubc.ca or give us a call at 604-827-4111, and we will do our best to assist you.

Still have questions? Please don’t hesitate to ask

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